* VACANCY FULFILLED - Clinical Services Engineer Cardiac Rhytm

Onze opdrachtgever is een grote producent van medische apparatuur die zich richt op minimaal invasieve geneeskunde. Al meer dan 40 jaar verbetert zij de praktijk van minimaal invasieve geneeskunde met een breed aanbod van innovatieve producten, technologieën en diensten voor een groot aantal medische specialisaties. Dankzij deze innovatieve producten kunnen medisch specialisten het leven van patiënten verbeteren. Zij levert producten op het gebied van Hartritme management / Elektrofysiologie, Pijnmanagement / Neuromodulatie, Interventionele Cardiologie, Interventionele Radiologie, Urologie / Gynaecologie, Neuro Radiologie, Broncoscopische ingegrepen en Gastro-enterologie.

• Top quality implant and follow up support for all types of CRM devices & therapies
• Expertise in CRM device trouble shooting
• Training customers in the use of CRM devices and programmers
• Delivery of urgent clinical service on request 24/7
• Developing strong relationships with customers
• Product training of the CRM sales team
• Product presentations to customers
• Implements specific clinical work to address physicians
• Ambassador for the use of CRM devices
• Knowledge of CRM device therapy literature
• Support during clinical trials.

KEY ACTIVITIES
1. Implant support
• Helps hospital team to achieve optimal implantation results
• Act as a resource for selection of the best implant materials
• Supervise lead positioning and lead testing
• Monitor device connection and system integrity
• Supervise therapy efficacy testing
• Provide solutions when procedure is troublesome
• Supports training of hospital staff (physicians and nurses) on procedures and product specific aspects.

2. Develops device therapy
• Provides training / support / information to physicians
• Knows the literature about device therapies and is able to discuss this with customers
• Evaluates market trends and reports on them.

3. Clinical support.
• Uses experience to help and follow-up with local clinical procedures: Trouble shooting of patients implanted with By+ and Ty+ devices.
• Identifies, manages and relates with the device physician to understand eventual clinical needs.

4. Reporting
• Reports after services given to customers to sales reps.
• Uses Insight as main tool for contact management, stock transfers and of activities.
• Reports within the team about issues and successes during implants, follow ups and trouble shooting sessions.

Education / Experience
• Degree in Technology, Life Science or (Para-) Medical Areas

Skills
• Experience in advanced medical technologies
• Good understanding in cardiology and preferably in device therapies (Pacemakers)
• Strong in building interpersonal relationships and communication
• Formal presentations
• Teamwork
• Focus on accuracy
• Service minded

Other Languages
• Good English knowledge


Competenties
• Building positive working relationships, both internal and external
• Building trust
• Expertise in Cardiac Rhythm devices and therapies
• Focus on the customer, service minded
• Product detailing
• Broader clinical knowledge
• Communication
• Contributing to team success
• Initiating action
• Flexibility and commitment